FAQ

Main answers

Do you have questions about PrivateGPT? We've compiled answers to the most common questions we receive from our customers. Whether you want to know more about how our AI solutions work, how we secure your data or how to get started, you'll find the answers here.

If you don't find what you're looking for, you're always welcome to contact us directly. We're here to help you navigate the world of AI.

PrivateGPT is your secure AI solution that offers the same features as ChatGPT, but with added security and flexibility. With PrivateGPT, you get the benefits of generative AI in a secure environment where your data remains protected within your own Microsoft Azure solution. You can also customise the GPT models to fit your exact needs and integrate them seamlessly with your systems. This means you get a powerful and secure AI solution tailored to your business.

With PrivateGPT, your data is always in safe hands. We host your AI solution in your own Microsoft Azure solution, so your data stays within your own secure framework. This means your information is protected against unauthorised access and data leaks. We adhere to strict GDPR regulations, so your data is processed and stored in accordance with the EU's high standards for data protection. With PrivateGPT, you have full control over your data and you can rest assured that it remains private and secure.

Yes, PrivateGPT integrates seamlessly with your existing Microsoft environment and user management. This means you can improve your workflows without disruption. PrivateGPT works with Microsoft products like SharePoint, Outlook and Teams, and can also integrate with your internal systems like ERP, CRM and other business applications. You can harness the power of AI without having to change your current systems, making implementation both easy and efficient.

Everyone talks about RAGs, but what are they?

Retrieval-Augmented Generation (RAG) is a smart AI technology that combines generative AI with your own data. Instead of just using training data, RAG actively draws on your sources and document databases to give you up-to-date and context-specific answers. This means you get more accurate and relevant information when you need it.

RAG is perfect for organisations that need accurate and reliable answers based on your own data and knowledge.

In short, RAGs are the key to avoiding "hallucinations" (AI making up untruths) and working with your own data in the big language models - without sharing data with others.

How does RAG work?

RAG (Retrieval-Augmented Generation) makes it easy for you to get accurate and relevant answers by combining two main components:

  1. Information retrieval: When you ask a question, RAG searches a predefined document database or internal/external data sources to find the most relevant information. This can be internal documents, knowledge bases or external sources like the internet.
  2. Generative AI: After retrieving the relevant information, RAG uses generative AI to formulate a coherent and precise answer that integrates the retrieved data. This ensures that answers are not only based on general knowledge, but also on specific and up-to-date information.

 

Benefits for your business:

  1. Increased accuracy: Get more accurate and relevant answers by drawing on specific and up-to-date information sources. This reduces the risk of errors and misunderstandings.
  2. Time saving: Save time by letting RAG automate the process of finding and integrating information so your employees don't have to search manually.
  3. Improved decision making: Make better informed decisions with access to accurate and up-to-date data, which can increase efficiency and competitiveness.
  4. Customised answers: Get answers that are relevant and specific to your organisation by drawing on your own document databases and knowledge bases.
  5. Scalability: Handle large amounts of data and many simultaneous requests with a solution that can grow with your business needs.
  6. GDPR compliance: Ensure that all data is processed in compliance with GDPR regulations by using internal document databases and secure information sources, protecting both company and customer privacy.


With RAG technology, PrivateGPT can deliver an AI solution that is powerful, flexible, accurate and reliable. This enables your business to realise the full potential of AI and achieve better results in day-to-day operations.

PrivateGPT can optimise many aspects of your business. Here are some of the main areas of application:

  • Customer feedback analysis: Use AI to analyse customer feedback and identify patterns and trends that can improve your products and services.
  • Data analysis: Gain valuable insights and make better decisions with in-depth analyses of your data.
  • Customer service optimisation: Automate answers to common questions and deliver faster, more accurate solutions.
  • HR assistance for recruitment: Improve the recruitment process by screening candidates and matching them with the right jobs.
  • Automatic contract generation: Save time and reduce the risk of errors by generating contracts and other documents automatically.
  • Marketing campaign optimisation: Use AI to analyse campaign data and adjust strategies in real-time to maximise ROI.
  • Legal document analysis: Automate the review of legal documents to identify key points and risks, saving time and reducing errors.

We offer comprehensive AI training and support to ensure your team has the knowledge and skills needed to maximise the benefits of our AI solutions. Our support includes:

  • Training sessions: Workshops and training sessions to teach your team how to best use PrivateGPT.
  • Onboarding programmes: Tailored onboarding programmes for new users to ensure a smooth transition and rapid adoption of AI technologies in your business.
  • Ongoing support: Our support team is available to answer questions and resolve any issues.
  • Updates and maintenance: We make sure your AI solution is always up-to-date with the latest features and security measures.
  • Customisation and optimisation: We help customise and optimise the AI solution to perfectly fit your changing needs and goals.
  • Feedback meetings: We meet with you every quarter to learn from your experiences and help you on your AI journey.

With this comprehensive support, you can be sure that you get the most out of your investment in PrivateGPT.

You can get started quickly and easily. Get in touch via our contact form so we can talk about your needs and find the best solution for your organisation. Our process is designed to be fast and efficient so you can start benefiting from AI as soon as possible.

Often, it only takes 1-2 months from the first meeting to having AI integrated into your organisation. Here's how the process typically works:

  1. Initial consultation: We start with a meeting to understand your needs, goals and current processes.
  2. Solution designBased on our conversation, we design a customised AI solution that fits your business perfectly.
  3. Implementation: Our team works quickly and efficiently to integrate the AI solution into your existing systems and workflows.
  4. Training and support: We offer comprehensive training and support to ensure your team is ready to use the new AI solution and embed it in their daily work.
  5. Continuous optimisation: After implementation, we continue to optimise and adapt the solution so that it always meets your changing needs.

Contact us - Get customised and up-to-date AI solutions that perfectly match your business needs and development.